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Compliant-based service level objectives

Patent image
NSA

The embodiments of the invention provide methods, computer program products, etc. for complaint-based service level objectives. More specifically, a method of deducing undefined service level objectives receives complaints regarding behavior of a system. The complaints could include a severity parameter, an entity parameter, a nature-of-complaint parameter, a timestamp parameter, and/or an identification parameter. Next, system details representing a current state of the system are recorded for each of the complaints. The method then automatically analyzes a history of the system details and the complaints to produce a historical compilation of the system details. The analyzing can include weighing each of the system details by a severity parameter value.

Inventors: 
Chron, Edward G.; Pease, David A.; Richards, Elizabeth S.; Uttamchandani, Sandeep M.
Patent Number: 
Technical domain: 
IT and Software
FIle Date: 
2007-02-13
Grant Date: 
2012-09-04
Grant time: 
2,030 days
Grant time percentile rank: 
37
Claim count percentile rank: 
4
Citations percentile rank: 
2
'Cited by' percentile rank: 
1
Assignee: 
NATIONAL SECURITY AGENCY